For many, AI is the magic answer to our product and customer needs, and internal challenges – but is it the right answer? Join us for an insightful panel discussion where experts converge to unravel the complexities of AI for CS professionals. This dialogue will delve into the vast opportunities AI presents in transforming customer […]
Read More… from Panel: Is AI Always the Answer? Exploring AI Solutions and Use in CS
Want the inside scoop on how AI is already coming to life across the Gainsight platform? Join this deep dive to hear what’s new, next and future-forward on Gainsight’s roadmap around AI innovation. Hear from the builders themselves on what’s got them excited and where AI will drive radical improvements and have meaningful impact across […]
Read More… from On the Road to AI-Powered: A Deep Dive Into Gainsight’s AI Roadmap
Whether you are a CS individual contributor or CS manager, you will gain key tips & foundations into how you can improve your CS practice and strategic customer engagement.Through this conversational session, Alecia, a veteran of Customer Success with over 10 years of named experience in account, program, and people development & management, will share […]
Read More… from Customer Success Secrets: Key Tips and Strategies for Improving Your CS Practice
Explore the power of AI for enhancing customer value and business efficiency. Learn how to unify post-sale AI initiatives, prioritize strategies, and gain insights from a specific AI-driven success story at LinkedIn. […]
Read More… from Embracing AI to Increase Customer Value and Business Efficiency
Every customer moment matters on the path to value, but success begins within. Join us to explore key strategies for aligning your cross-functional teams toward a common goal: simplifying and elevating the customer (and employee) experience to drive measurable business impact and growth. In this session, Beth Tompkins, Vice President of Customer Success Enablement at […]
Read More… from Simplify, Elevate, Adapt: Leading a CX, EX, and Outcomes Evolution
A World Class Culture requires much more than catch phrases. As having a thriving culture has become critical to company and customers’ success, it is crucial you expand your thinking around what culture is and the true value it brings. In this session, Zach Baumayr, Director of Enterprise Customer Success at Veeam Software, guarantees to […]
Read More… from The Bad News: AI Can’t Build You a World Class Culture. The Great News: YOU CAN
Step onto the bridge where metrics meet humanity. This session will equip leaders with practical frameworks and templates to create a seamless customer journey, where every interaction adds value, and every team member knows their role. We’re not afraid to share our programmatic approaches, discuss what has worked and what hasn’t and, of course, share […]
So, you started with just a handful of customers, and now have 10’s of thousands of them. That’s quite the journey! But let’s be real, what worked back then won’t necessarily cut it now. In this talk, we’re going to break down what it takes to keep your customer success effective and strong as you […]
Read More… from Leveling Up Your Customer Success Game from Series A to Series C
Customer Success is too often an afterthought. Early-stage companies are laser-focused on product market fit and customer acquisition, leaving customer retention and expansion very much to chance as they hit the growth stage. Even when a Customer Success team is in place, the focus is typically on implementation and high-touch, low-return strategies. Success is often […]
Attracting and retaining top talent has never been more important and a key to success is a strong employee development program. In this session, Melanie Klein, Director of Customer Success at PayPal will share insights on the benefits to investing in development of your teams and why you cannot afford to neglect this critical component […]