Discover how Gainsight is not just envisioning, but actively building a future where AI drives deeper customer insights, automates complex workflows, and unlocks new growth opportunities. We’ll explore the new Copilot, upcoming AI features and enhancements on our roadmap, and share real-world examples of how these innovations are already delivering tangible value to customer success […]
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In this session, we’ll explore the unexpected and surprising use cases for AI in post-sales. Join us to expand your thinking on what AI can do and walk away with fresh ideas on how to leverage it in creative and unconventional ways in your own work. […]
Read More… from Building AI That Works for Post-Sales: Uncovering Key Use Cases
Fulfilling a customer promise means delivering exceptional experiences consistently. This commitment requires more than just customer satisfaction; it demands a customer-centric approach that breaks down departmental barriers and cultivates strong, customer-focused leadership. In this session, explore how a human-first leadership style can transform your organization. Learn how authentic leadership, characterized by vulnerability, empathy, and a […]
Read More… from Human-First Leadership: Fulfilling the Customer Promise
Whilst technology is evolving rapidly and impacting our ways of working, it is more and more crucial to maintain a human-first approach in leadership. We will explore strategies to ensure that AI supports, rather than replaces, human interactions. We will go through how this combo is key to support retention and growth strategies at scale […]
Read More… from Human-First Leadership in the Age of AI: Balancing Technology and Empathy
Explore the transformative power of viewing mistakes as opportunities for learning within an organization. This session delves into how a people-first approach to leadership can foster a culture of growth, trust, and collaboration. Hear firsthand experiences and proven strategies for managing through mistakes to achieve positive outcomes. Attendees will leave with actionable insights on how […]
Read More… from Embracing Mistakes: Cultivating a Growth-Oriented Culture
For the past 2 years Zensai, a 200+ employee global tech company, has been named a Great Place to Work by the employees. In this session we will dive into the 5 strategies that has helped propel Zensai into a high-performing culture that is out-pacing competitors who have more resources, people, and funding. Rasmus and […]
Read More… from 5 Ways to Create an Empowered and High Performing Team
Join us for the Pulse 2024 opening keynote featuring a welcome by Gainsight CEO, Nick Mehta, and President & COO, Chuck Ganapathi. In a time where challenges loom large, we confront the realities of today’s business landscape. This year, we are thrilled to include the Gainsight Product team who will unveil exciting AI innovations. These […]
Join us for the Day 2 Keynote, where Gainsight’s Chief Customer Officer, Kellie Capote, sets the stage by delving into the realm of digital Customer Success. We’ll then unveil the 2024 GameChanger winners, celebrating innovators shaping the landscape of Customer, Product Experience, Community, and Education. Following this, a panel moderated by Robin Merritt, Chief People […]
AI has become ubiquitous in SaaS – but beyond the buzz, what does AI truly mean for the customer success industry? In this session, hear how Gainsight sees AI as the ultimate catalyst, transforming how we work, think, and connect in the digital era. Discover the power of AI to unlock unprecedented productivity, pinpoint meaning […]
Leveraging AI effectively is about more than access to AI tools. Teams need the skills and know-how to make the most of all the AI tools available to them, or risk being left behind. In this session, hear how Gainsight is proactively training CSMs and CS leaders alike through our innovative ‘AI for All’ training […]
Read More… from AI for All: Leveraging AI as a CSM or CS Leader