In today’s challenging tech landscape, customer success teams are facing an unprecedented challenge: how to drive retention and growth while operating lean. The answer lies in building a digital engagement strategy that fosters organizational alignment, especially with your product team. Join Heather Brown, Vice President of Customer Success at PagerDuty, as she reveals her team’s […]
It feels like almost every customer is looking to cut costs, especially when it comes to their tech stack. So how do you make sure you & your product don’t get the cut? By proving to your customers that your product is essential to their business and showcasing the value your product brings them. And […]
Read More… from Panel: Surviving the Cut: How to Communicate ROI throughout the Customer Journey
In this session, I’ll share insights into the strategies employed by Kobiton’s Product Growth team to drive product usage and engagement. Explore real-world examples of how we use Gainsight PX to track user behavior, identify usage patterns, and design targeted interventions. Walk away with actionable insights for leveraging data to optimize your product’s performance and […]
Join TrustRadius to learn how they transitioned from a 1:1 CS model to a segmented and scaled approach by building a more efficient program while making it easier for their customers to do business with them. During this session you’ll hear how to: -Sell the vision for scale and the need for Gainsight solutions to […]
Unlocking profitability through strategic alignment; discover how a mere 5% increase in customer retention can propel profits by up to 95%. Join Gainsight’s SVP of Product, Denise Stokowski, and Regional Director of CS for Emerging Products, Kat Kenny, in an insightful Fireside chat on the synergy between Product and Customer Success teams. Together, they explore […]
Read More… from Fireside Chat: Maximize Success Through CS and Product Team Collaboration
When resources are limited yet customer demand is abundant, the key to success lies in delivering exceptional experiences cost-effectively. Join us to discover how Popmenu is revolutionizing customer success and marketing journeys with Gainsight, leveraging a dynamic health score to pinpoint priorities, harnessing PX to deliver valuable insights and drive adoption, and empowering the Customer […]
Read More… from Popmenu’s Recipe for Success: A Digital Journey for Growing Your Business
Have you read the community post that shows you step by step how to create an actionable process for implementing PX’s product mapper? Learn from Acquia’s Gainsight PX Admin, Jillian Chueka, about how this process holds up and helps the Design team measure what matters. Discover actionable takeaways on using the product mapper as well […]
Companies often don’t know where to start when staring down a large task, and the work can feel impossible. In this session, we will discuss how Plex guides our customers through unwieldy, daunting, and complicated tasks. We will discuss broadly applicable strategies and tools that anyone can use to cement themselves as a Trusted Advisor. […]
Read More… from Eating the Elephant: Guiding Customers through the Impossible
More than 70% of revenue comes from existing customers; however, the growth/retention budgets have tightened compared to prior years. How can AI cut busywork by 80% so revenue teams can focus on what matters? How can AI be used to answer complex questions and achieve the goal of doing more with less? How can CS […]
Read More… from AI in Action: Cut Busywork by 80%, Turn Customer Journeys into Revenue
Customer health scores have been ubiquitous in customer success for over a decade but they are inherently flawed. This session explores the next-generation of customer scoring, AI-led Outcome-Based Scoring (OBS). OBS targets and improves specific revenue outcomes, such as reducing product downgrades or creating more big deal pipeline. OBS enables you to quantify the revenue […]