Every company needs a churn analysis program based on listening to the true experts – your customers. Join IcebergIQ CEO Natasha Narayan to learn a “crawl, walk, run” approach to churn analysis that will help you feel confident you understand what’s happening – and how to fix it […]
Read More… from You Have Churn. Do You Know the Real Story About Why?
Explore the vital elements required for making the right hires, including defining what you need, stakeholder buy-in, streamlined hiring process, and creating a positive candidate experience. Elevate your hiring game and build a winning team that drives your organization forward. […]
Discover the pioneering approach to drive adoption for users and accounts at scale. Leading companies are using a new type of software that combines Automation, AI, and Orchestration to automatically forecast revenue, grow usage, and beat NDR targets, all while improving the productivity of their existing teams and technologies. Hear from Josh Crossman, CEO of […]
Read More… from Grow Revenue with Less Headcount: Introducing Customer Lifecycle Automation
In this 20-minute session, Max Greene and Ryan Radcliff are going to explain why customer retention is impacted by support interactions and how you can use sentiment analysis to save them. They’ll demonstrate the hard dollar savings from preventing customer escalations and preview how support and success can use support data to make long-lasting strategic […]
Read More… from Improve Retention with Predictive Support Signals
66% of technology implementations partially or completely fail, and of those that succeed, many incur budget increases, scope creep, and mismanaged expectations. What can you do to ensure that your tech stack aligns with your strategy and is implemented cost-effectively and efficiently? What should you keep top of mind? How can you drive change management […]
Read More… from 5 Secrets to Driving Transformation with your CS Platform
In today’s competitive landscape, the quality of customer experience often distinguishes successful businesses from the rest. Join us for an insightful session where we delve into the dynamics of high-performing teams and their direct impact on customer satisfaction. We’ll explore the stark performance disparities between top-performing “A” players and their underperforming “C” counterparts, revealing how […]
Read More… from Learn How To Build Out Your Team To Build Out The Customer Experience
Customers are telling us things every day. through data, through feedback, through conversation. Customer success is uniquely situated to capture the voice of the customer, but if you can’t translate that into digestible insight for the rest of the business to action, much of the story gets lost. Do you ever feel frustrated to have […]
Read More… from Making Your Customer Story a Box Office Drama
When Bryan was Global VP at Informatica years ago he deeply wanted to deploy 1:1 CSM ratios but didn’t have the budget. As one of the very first customers of Gainsight a huge part of this problem was solved by segmenting the base and giving remote support in leu of Customer Success to the long […]
Read More… from How Can You Deploy Customer Success for Everyone
All of the highest performing CSMs and Leaders have a common goal. Be the best in their profession, even the top 5% of talent. In this session Brad covers insights and strategies to continually ensure you find yourself as a desirable employee and candidate. As it turns out, success leaves tracks. […]
In the world of Customer Success, Support has always played a pivotal role. Now, with AI as the catalyst, aligning teams seamlessly with real-time insights has never been easier. Join us for an impactful discussion featuring Tom Gerth, Manager of Enterprise Support at Gainsight, and Somya Kapoor, CEO and Co-Founder of TheLoops. Both will explore […]
Read More… from AI-Aligned for Excellence: Unifying Support and Success Through Predictive Insights