What if you managed your career the way you do your customer portfolio? In this session, we’ll challenge the traditional linear career path and explore fresh ideas for defining success in customer success. You’ll discover how to build genuine relationships, leverage mentors and sponsors, expand your network, and identify the skills that will fuel your […]
In order to setup customers for success you need to align the internal organization on a common success architecture and around value streams. A rock-solid success architecture is the foundation to: configure Gainsight , transform the organization and enable one common experience for your customers. […]
Join us as we explore Staffbase’s innovative approach to redefining risk management and renewal processes, transforming these elements into tools for personal growth and strategic engagement. Discover how Staffbase leveraged Gainsight to cultivate a cultural shift among Customer Success Managers (CSMs), empowering them to proactively manage risks and drive accountability. This session will delve into […]
Read More… from Staffbase’s Journey of Risk, Renewal, and CSM Empowerment with Gainsight
Explore the synergistic potential between Customer Success Managers (CSMs) and Account Managers (AMs) in this insightful session. With CSMs’ deep understanding of client needs and AMs’ commercial expertise, bridging the communication gap is key to maximizing client value and boosting conversion rates. Join this session to discover actionable strategies that ensure seamless information flow and […]
Read More… from Uniting CSMs and Account Managers: A Strategy for Enhanced Conversions
As the Director of Customer Success, I’ll walk you through how my team and I use Gainsight to plan and execute more strategic 1:1s with leadership. This session is tailored for CSMs looking to elevate their conversations by leveraging Gainsight’s data, workflows, and insights to drive impactful actions and business outcomes. Learn firsthand how to […]
Ever wonder how a Gainsight CSM uses Gainsight? Learn tips and tricks to get the most out of using Gainsight. […]
Every wanted to pick the brain of a Gainsight CSM? Join us for a panel Gainsight CSMs from various segments to Ask Me Anything! […]
In this session, we’ll dive into the transformative power of Human-First AI that works for you – illuminating human blind spots, automating the grunt work that bogs down your team, and ultimately leading CS into the new age. You’ll learn how AI can provide real-time insights into customer behavior, streamline repetitive tasks, and empower your […]
Read More… from Human-First AI to Eliminate Blind Spots, Remove Grunt Work, and Drive Revenue
In this hands-on workshop, you’ll dive deep into how to harness the full power of AI conversations. We’ll guide you step-by-step through real-world scenarios and questions you can and should ask AI as well as show you how to set up, customize, and optimize Gainsight’s Copilot to automate and enhance your CS workflows. This workshop […]
Join industry leaders and AI gurus for a dynamic panel discussion on how to fundamentally think about and leverage AI is CS. Our expert panelists will share their experiences, strategies, and best practices for integrating AI into CS operations, helping you understand the core principles and potential pitfalls. Whether you’re just beginning your AI journey […]