Track

Must-Have Skills for High Performing CSMs

A must-attend for CSMs interested in experiencing content dedicated to helping them make a bigger impact every single day. Learn and hear directly from your peers about battle-tested techniques to strengthen customer relationships, manage risk, navigate change, and more. Walk away with new ideas to drive high performance and exceed both your customers and companies expectations.

Panel: Optimize the Customer Journey: Foster Relationships, Verify Outcomes, Drive Growth & Adoption

Putting Customers First: Success Planning and Verified Outcomes

Reimagine Your EBRs: Maximize Value and Efficiency

Low Product Adoption: Transforming CS Intuition into a Highly Scalable and Actionable Framework

NeuroSuccess: Building Lasting Customer Bonds

Twin Engines of Scale: Leveraging Community and Live Engagement for Transformative Scaled CS

Retention Realities: Collaborating Across Functions To Drive Customer Renewal Success

Lead with Value: Transforming the QBR from a Numbers to Value Based Conversation

Future Proof your CS Career: the AI Skill Set and Toolkit you Need

EBR Prep using AI

Elevate your CSM and Team Strategy: Raising The Bar Together

Supercharge Your CS Career

Mastering a Future Proof Success Architecture: Implementing Value Streams and Success Planning in Gainsight

Staffbase’s Journey of Risk, Renewal, and CSM Empowerment with Gainsight

Uniting CSMs and Account Managers: A Strategy for Enhanced Conversions

Maximizing Gainsight for Strategic 1:1s: Elevate Your CSM Conversations with Leadership

How a Gainsight CSM uses Gainsight

Gainsight CSM: Ask Me Anything