Scaling Experience + Driving Outcomes in a Competitive Market

Session Abstract

Customer success organizations across industries are dealing with the impacts of increased competition and macroeconomic pressures on their retention rates. To retain and grow, companies need to invest in both experience and outcomes over the customers’ lifetime. Join us to learn how Drift has evolved their strategy to meet customers where they are and help them see success by leveraging a powerful combination of digital and 1:1 outreach.