Should Customer Success Own Expansion Revenue? The Answer? It Depends.

Session Abstract

More and more Customer Success teams are taking on revenue responsibility, and as of March 2022, 17% of CS organizations owned the expansion transaction completely. But is this the right move? Join Francesca Cruz, a CS leader who has been responsible for post-sale revenue at two consecutive organizations, as she provides her framework for determining if CSMs can and should carry expansion quotas.