Track

Innovation Theater

Experience the cutting-edge potential of AI and innovative strategies at the Innovation Theater, where forward-thinking sessions redefine customer success and revenue growth. This track showcases groundbreaking applications of AI and automation, offering actionable insights to optimize your operations, elevate customer experiences, and drive impactful results.

A New Era of Post-sales: How Customer Success is Fundamentally Changing

A New Era of Post-sales: How Customer Success is Fundamentally Changing

Blended Workforce: Building, Training, and Managing an Agent Workforce

Blended Workforce: Building, Training, and Managing an Agent Workforce

Customer Success at Scale: Solving the Paradox That’s Draining Your Team

Customer Success at Scale: Solving the Paradox That’s Draining Your Team

Driving More Expansion Revenue

Driving More Expansion Revenue

How Gainsight Uses IcebergIQ to Unlock Hidden Customer Insights and Drive Growth

How Gainsight Uses IcebergIQ to Unlock Hidden Customer Insights and Drive Growth

See More Green with Wicked Good Onboarding

See More Green with Wicked Good Onboarding

SundaySky: How Next-Gen Video is Changing the Game for CX

SundaySky: How Next-Gen Video is Changing the Game for CX

Using Win-Loss Analysis for Revenue Growth

Using Win-Loss Analysis for Revenue Growth

Whose Journey Is It Anyway? A Game of Customer Clues & Curveballs

Whose Journey Is It Anyway? A Game of Customer Clues & Curveballs