Pulse Europe 2022

Day 1 Opening Keynote

1 hr. 14 min.

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Day 2 Product Keynote

1 hr. 18 min.

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Day 2 Closing Keynote

1 hr. 15 min.

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The Value of the Intangible – How Customer Success Can Help Create & Discover Hidden Success Metrics

37 min.

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Ideal Customer Behavior: Increasing adoption and retention by looking at ICB

41 min.

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CS Scaling and Expansion

36 min.

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How to drive change management towards Customer Success

33 min.

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Operationalizing and scaling renewals

38 min.

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Outcome Based Process Framework for Success Management

36 min.

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Customer Advocacy programme – Understand the process for driving high-value advocacy

52 min.

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Making the Case for Community

41 min.

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CS-Ops for the Efficiency Era – Everything you need to know (and then some)

39 min.

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Let CX and Marketing be the sidekicks your mighty CS organisation deserves

44 min.

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Delivering Value to your Customers Across the Lifecycle (Building a Customer Journey That Delivers Value at Every Stage)

49 min.

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How to unite your company around Customer Centricity

33 min.

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How to Drive Efficient Growth from Acquisition to Expansion

39 min.

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A Pivot Towards Customer First: Implementing a Customer Lifecycle

39 min.

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Putting community at the heart of your commercial strategy

44 min.

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Customer Community for High Touch CS engagements

33 min.

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Game Changing Community Strategies at Gainsight

40 min.

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Avoiding Management Debt

40 min.

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Data-driven Success and Growth at Seismic

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How to Productize Services and Success Packages

49 min.

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How a Small Change in Culture had a Big Impact on the NPS Score and Customer Experience

32 min.

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54% NRR growth: A COO’s view on how introducing customer success into a fast-growing recruitment business boosted NRR by 54%

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How LeanIX rolled out a Multi-Product CS Strategy

34 min.

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Connected Growth: How to Improve NRR by Focusing on Customer Outcomes

41 min.

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Building the Business Case for Value Realisation

42 min.

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Why Client Success is Not (just) a Department but a Business-Wide Mindset

42 min.

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Building CS at Unit4: Successes and Moments of Truth

39 min.

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Product-led is the way but…what does it take to drive a product-led growth strategy in an enterprise context?

34 min.

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Scaling Customer Success in a Hyper Growth Company

43 min.

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How HubSpot Helps its Most Complex Customers to Grow Better – Globally

36 min.

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Lessons Learnt from Managing Customer Success at Enterprise Companies

43 min.

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People Success is the New Customer Success

38 min.

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Lessons Learned in Building an Executive Sponsor Program

36 min.

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