Pulse Everywhere 2020

Thank you, NXT: An Admin’s Perspective on Upgrading to Gainsight’s New Platform

35 min.

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Show Me the Money with Customer Cloud!

21 min.

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Gainsight Platform Innovation

31 min.

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How to Scale Onboarding Through Journey Orchestration

36 min.

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Leaders are Better Together: Why strong CS + Ops partnership at the top is a key ingredient to successful transformation

35 min.

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How PTC Launched a Pooled CS Model in Gainsight to Deliver Outcomes at Scale

35 min.

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The Importance of Tech Touch in a Distributed World

35 min.

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Set Up for Success: Building a CS Organization and Setting Up Your Team to Win

35 min.

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Change Management 101: How Athena Health Drove Gainsight Adoption and ROI

35 min.

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Driving End-to-End Success For Your New Feature Launch With Gainsight PX

36 min.

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Analytics 201: The Reports you Need to Advance as a Product Leader

35 min.

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Day in the Life of a Product Leader: How I Drive Sustained Adoption with Gainsight PX

35 min.

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What Does Being “Data-driven” Mean and How To Do It With Gainsight PX

37 min.

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Driving Adoption by Scaling In-App Guidance Capabilities Across Your Team

36 min.

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Managing Uncertainty: How to Focus Your Product Strategy

31 min.

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Day 1 Closing Keynote

1 hr. 10 min.

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Day 2 Closing Keynote

1 hr.

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Day 2 Opening Keynote

54 min.

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Day 1 Opening Keynote

1 hr. 6 min.

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Product + Customer Success: Partners in Customer-Centricity

41 min.

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The State of Customer Success 2020

34 min.

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Effective Management in CS (or How NOT to be a Micromanager)

35 min.

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Why Customer Success and Experience are More Important Now Than Ever

42 min.

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Transforming Microsoft Success: Focus on Net Retention Rate

30 min.

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Customer Success in a Distributed World

29 min.

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How to Reframe Customer Success From the Outside-In

38 min.

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Go Build Your Empire – How to Attract the Right Collaborators, Prove your ROI, Expand, and Repeat

44 min.

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5 Simple Steps to a Successful VoC Program

18 min.

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The Marriage of Customer Value and Customer Success

23 min.

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Four Must-Win Conversations to Keep and Grow Your Customers

38 min.

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Managing Uncertainty: Building a CS Org to Handle Scale and Unpredictability

35 min.

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Managing Uncertainty: Why Customer Success is Existential

36 min.

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Building Accountability Through Healthscores, KPIs and Processes

29 min.

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How to Deliver Quick Wins and Sustained Value Through Your Customer Success Platform

33 min.

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Managing Uncertainty: How Glint Delivers a WOW Experience at Scale via a Non-CSM-Managed Model

41 min.

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Tackle Your Long-Tail: How 8×8 Scaled CS Through a Holistic Tech-Touch Strategy

35 min.

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