Discover the emerging role of the Community Architect and how it’s changing how organisations develop communities. In this session, you’ll learn why this role is essential in the ‘Community Everywhere’ era, explore six key activities of community architects, and see real-world examples of success. This talk will help you to integrate community architecture into your […]
Join us to discover how Sinch transformed its customer engagement and drove impressive growth using Gainsight. In this session, you’ll learn how we overcame the challenge of converting free users, resulting in approximately 13.5% of Mailjet’s free-to-paid upgrades each month. We’ll share actionable strategies like in-app banners and segmented engagements that boosted conversions and customer […]
Join Chris Rauch, Chief Customer Officer, and Senni Niemi, Head of Scaled Customer Success at Supermetrics, as they dive into the strategic importance of community building for B2B software companies servicing thousands of customers. In this session, they will share firsthand insights from their journey of launching and nurturing a thriving community at Supermetrics, including […]
Read More… from Let’s Get This Party Started: Expert Tips for Building Vibrant, Engaged Communities
Starting from scratch to develop a comprehensive Customer Education (CE) product suite can be daunting, especially with a small team. This session will guide you through the process, providing clear, actionable steps to create and implement an effective CE strategy, even on a limited budget. Learn how Hornbill has successfully delivered diverse learning workstreams through […]
Read More… from Small But Mighty: How to Scale a Customer Education Program with Limited Resources
Ever wondered what the secret sauce is to driving lasting community engagement and growth? In this session, Kenneth from the Gainsight Community team will share his insights and best practices from running Gainsight’s very own multi-product, multi-use case, and multi-persona community. How do you ensure that every member has a positive experience? How do you […]
Read More… from Community Magic: How Collaboration Fuels an Engaged Community
This session will explore how to enable customer self-service by leveraging digital onboarding and community engagement throughout the customer lifecycle. Attendees will learn practical strategies for automating onboarding, reducing resource demands, and scaling solutions across regions and languages. Real-world examples and insights will demonstrate how to implement scalable digital solutions in your organization. […]
Read More… from Enabling Self-Sufficient Customers Through Community and Digital Onboarding
Spending hours and hours on EBR prep is a thing of the past. Learn how to use AI to help speed your prep time allowing you more time to spend with you customers! […]
As the demands of scaling a growing book of business increase, finding efficient and innovative solutions is crucial. In this session, you’ll be inspired by how Gainsight’s MidMarket team is leveraging strategies and approaches to scale customer success. Learn how to optimize your customer success efforts without sacrificing the human touch, and walk away with […]
Read More… from Elevate your CSM and Team Strategy: Raising The Bar Together
What if you managed your career the way you do your customer portfolio? In this session, we’ll challenge the traditional linear career path and explore fresh ideas for defining success in customer success. You’ll discover how to build genuine relationships, leverage mentors and sponsors, expand your network, and identify the skills that will fuel your […]
In order to setup customers for success you need to align the internal organization on a common success architecture and around value streams. A rock-solid success architecture is the foundation to: configure Gainsight , transform the organization and enable one common experience for your customers. […]