Fireside Chat: Maximize Success Through CS and Product Team Collaboration

Session Abstract

Unlocking profitability through strategic alignment; discover how a mere 5% increase in customer retention can propel profits by up to 95%. Join Gainsight’s SVP of Product, Denise Stokowski, and Regional Director of CS for Emerging Products, Kat Kenny, in an insightful Fireside chat on the synergy between Product and Customer Success teams. Together, they explore effective strategies for achieving both customer goals and business outcomes, leveraging our proven internal 'operating rhythm' for maximum impact.