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Pulse 2024

May 15-16, 2024 • St. Louis, MO, United States

Beyond the flashy shoes, the fun swag, and the adorable puppies, Pulse is a place to share CS knowledge with like-minded people. For two days, customer success leaders and practitioners get together to educate, swap strategies, and collaborate. It’s one of the reasons our community is so strong—we dedicate time to helping each other succeed.


Pulse 2024
Pulse 2024 Opening Keynote
1 hr. 30 min.
Watch
Pulse 2024
Pulse 2024 Morning Keynote
1 hr. 42 min.
Watch
Pulse 2024
Unleashing the Power of AI in CS: Amplifying Empathy and Delivering Human-First Value
47 min.
Watch
Pulse 2024
AI for All: Leveraging AI as a CSM or CS Leader
46 min.
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Pulse 2024
Panel: Is AI Always the Answer? Exploring AI Solutions and Use in CS
47 min.
Watch
Pulse 2024
On the Road to AI-Powered: A Deep Dive Into Gainsight’s AI Roadmap
45 min.
Watch
Pulse 2024
Customer Success Secrets: Key Tips and Strategies for Improving Your CS Practice
44 min.
Watch
Pulse 2024
Embracing AI to Increase Customer Value and Business Efficiency
43 min.
Watch
Pulse 2024
Simplify, Elevate, Adapt: Leading a CX, EX, and Outcomes Evolution
43 min.
Watch
Pulse 2024
The Bad News: AI Can’t Build You a World Class Culture. The Great News: YOU CAN
42 min.
Watch
Pulse 2024
Building Bridges, Not Walls: Crafting a Human-First Culture for CX, EX and Business Excellence
39 min.
Watch
Pulse 2024
Leveling Up Your Customer Success Game from Series A to Series C
45 min.
Watch
Pulse 2024
Helping Founders and CEOs Understand the Criticality of a Customer Success Strategy in Growth Equity
46 min.
Watch
Pulse 2024
Employee Development: Unlocking Your Team’s Greatest Potential While Reaping Organizational Rewards!
42 min.
Watch
Pulse 2024
From Silos to Synergy: Unlocking the Growth Potential of Customer Success & Product Partnerships
47 min.
Watch
Pulse 2024
Panel: Surviving the Cut: How to Communicate ROI throughout the Customer Journey
42 min.
Watch
Pulse 2024
Driving Growth Through Data: Kobiton’s Strategies for Increasing Product Usage & Customer Engagement
35 min.
Watch
Pulse 2024
Do you “feel the need, the need for speed?”: TrustRadius’s Journey to Scalable Growth
44 min.
Watch
Pulse 2024
Fireside Chat: Maximize Success Through CS and Product Team Collaboration
48 min.
Watch
Pulse 2024
Popmenu’s Recipe for Success: A Digital Journey for Growing Your Business
44 min.
Watch
Pulse 2024
Mapping Human Behavior: How Acquia uses the PX Product Mapper to Prioritize Design Decisions
45 min.
Watch
Pulse 2024
Eating the Elephant: Guiding Customers through the Impossible
45 min.
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Pulse 2024
AI in Action: Cut Busywork by 80%, Turn Customer Journeys into Revenue
20 min.
Watch
Pulse 2024
Health Scores are Dead. AI-led Outcome-Based Scoring Improves Net Retention and Quantifies CS Impact
20 min.
Watch
Pulse 2024
You Have Churn. Do You Know the Real Story About Why?
19 min.
Watch
Pulse 2024
The 4 Essential Elements to Hiring Right
21 min.
Watch
Pulse 2024
Grow Revenue with Less Headcount: Introducing Customer Lifecycle Automation
13 min.
Watch
Pulse 2024
Improve Retention with Predictive Support Signals
25 min.
Watch
Pulse 2024
5 Secrets to Driving Transformation with your CS Platform
17 min.
Watch
Pulse 2024
Learn How To Build Out Your Team To Build Out The Customer Experience
23 min.
Watch
Pulse 2024
Making Your Customer Story a Box Office Drama
16 min.
Watch
Pulse 2024
How Can You Deploy Customer Success for Everyone
23 min.
Watch
Pulse 2024
How to Join The Top 5% of CSMs
21 min.
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Pulse 2024
AI-Aligned for Excellence: Unifying Support and Success Through Predictive Insights
14 min.
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Pulse 2024
Panel: Optimize the Customer Journey: Foster Relationships, Verify Outcomes, Drive Growth & Adoption
46 min.
Watch
Pulse 2024
Putting Customers First: Success Planning and Verified Outcomes
44 min.
Watch

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