22 min
Key Skills CSM Teams Need to Succeed in 2023
John Thackston, CEO, Soar Performance GroupEaston Taylor, Vice President Customer Success, Gainsight - 2023 presents new challenges for Customer Success Leaders and teams. There is more scrutiny of budgets, more focus on value realization and more internal pressure to drive retention and expansion than ever before. As this is occurring, it is critical that we evaluate the required skills and capabilities of our CSM teams and empower them with the skills needed to succeed in the current environment! In this webinar, learn: 1) How the required skills for CSMs are changing based on the current business environment, 2) How to effectively develop new skills for your CSM teams, 3) Ways to measure the business impact of skill development
