Pulse Europe 2022

Day 1 Opening Keynote

1 hr. 14 min.

Watch

Day 2 Product Keynote

1 hr. 18 min.

Watch

Day 2 Closing Keynote

1 hr. 15 min.

Watch

The Value of the Intangible – How Customer Success Can Help Create & Discover Hidden Success Metrics

37 min.

Watch

Ideal Customer Behavior: Increasing adoption and retention by looking at ICB

41 min.

Watch

CS Scaling and Expansion

36 min.

Watch

How to drive change management towards Customer Success

33 min.

Watch

Operationalizing and scaling renewals

38 min.

Watch

Outcome Based Process Framework for Success Management

36 min.

Watch

Customer Advocacy programme – Understand the process for driving high-value advocacy

52 min.

Watch

Making the Case for Community

41 min.

Watch

CS-Ops for the Efficiency Era – Everything you need to know (and then some)

39 min.

Watch

Let CX and Marketing be the sidekicks your mighty CS organisation deserves

44 min.

Watch

Delivering Value to your Customers Across the Lifecycle (Building a Customer Journey That Delivers Value at Every Stage)

49 min.

Watch

How to unite your company around Customer Centricity

33 min.

Watch

How to Drive Efficient Growth from Acquisition to Expansion

39 min.

Watch

A Pivot Towards Customer First: Implementing a Customer Lifecycle

39 min.

Watch

Putting community at the heart of your commercial strategy

44 min.

Watch

Customer Community for High Touch CS engagements

33 min.

Watch

Game Changing Community Strategies at Gainsight

40 min.

Watch

Avoiding Management Debt

40 min.

Watch

Data-driven Success and Growth at Seismic

Slides only

Download

How to Productize Services and Success Packages

49 min.

Watch

How a Small Change in Culture had a Big Impact on the NPS Score and Customer Experience

32 min.

Watch

54% NRR growth: A COO’s view on how introducing customer success into a fast-growing recruitment business boosted NRR by 54%

Slides only

Download

How LeanIX rolled out a Multi-Product CS Strategy

34 min.

Watch

Connected Growth: How to Improve NRR by Focusing on Customer Outcomes

41 min.

Watch

Building the Business Case for Value Realisation

42 min.

Watch

Why Client Success is Not (just) a Department but a Business-Wide Mindset

42 min.

Watch

Building CS at Unit4: Successes and Moments of Truth

39 min.

Watch

Product-led is the way but…what does it take to drive a product-led growth strategy in an enterprise context?

34 min.

Watch

Scaling Customer Success in a Hyper Growth Company

43 min.

Watch

How HubSpot Helps its Most Complex Customers to Grow Better – Globally

36 min.

Watch

Lessons Learnt from Managing Customer Success at Enterprise Companies

43 min.

Watch

People Success is the New Customer Success

38 min.

Watch

Lessons Learned in Building an Executive Sponsor Program

36 min.

Watch