Session Abstract

Keeping a community alive & thriving is no easy task.

It takes dedication, effort and a passion!

Hear from inSided's Head of Community, Alistair Field and Gainsights Community Manager, Anirban Dutta talk about the initiatives they implement to drive engagement in each of their communities, while inspiring you to experiment with your own community programs.

In this session they will focus on:

Product Innovation

Community-led events

Customer Success inspiration

Product experience best practices

Finally, they will share about what it takes to continually drive an overall ‘Customer-centered’ culture in order to to drive sustained customer success.