How to drive change management towards Customer Success

Session Abstract

Join Franziska and Giso as they share the transformation of Siemens Digital Industries Software towards a SaaS Business while their manufacturing industry customers are drastically changing towards electrification, renewable energies, and new business models as well. Learn about how the complexity of a business with 170.000+ customers and 100+ products influence the Customer Success Strategy. Giso and Franziska will share the buildup of a Success Framework to standardize customer journeys and showcase examples of Customer Success Playbooks and Customer Success Plans.