Pulse Europe 2022

Pulse Europe 2022

Pulse Europe 2022: Opening Keynote

Pulse Europe 2022: Opening Keynote

Pulse Europe 2022: Product Keynote

Pulse Europe 2022: Product Keynote

Pulse Europe 2022: Closing Keynote

Pulse Europe 2022: Closing Keynote

CS-Ops for the Efficiency Era – Everything you need to know (and then some)

CS-Ops for the Efficiency Era – Everything you need to know (and then some)

Making the Case for Community

Making the Case for Community

Customer Advocacy programme- Understand the process for driving high-value advocacy

Customer Advocacy programme- Understand the process for driving high-value advocacy

Outcome Based Process Framework for Success Management

Outcome Based Process Framework for Success Management

Operationalizing and scaling renewals

Operationalizing and scaling renewals

How to drive change management towards Customer Success

How to drive change management towards Customer Success

CS Scaling and Expansion

CS Scaling and Expansion

Ideal Customer Behavior: Increasing adoption and retention by looking at ICB

Ideal Customer Behavior: Increasing adoption and retention by looking at ICB

The Value of the Intangible – How Customer Success Can Help Create & Discover Hidden Success Metrics

The Value of the Intangible – How Customer Success Can Help Create & Discover Hidden Success Metrics

Avoiding Management Debt

Avoiding Management Debt

Game Changing Community Strategies at Gainsight

Game Changing Community Strategies at Gainsight

Customer Community for High Touch CS engagements

Customer Community for High Touch CS engagements

Putting community at the heart of your commercial strategy

Putting community at the heart of your commercial strategy

A Pivot Towards Customer First: Implementing a Customer Lifecycle

A Pivot Towards Customer First: Implementing a Customer Lifecycle

How to Drive Efficient Growth from Acquisition to Expansion

How to Drive Efficient Growth from Acquisition to Expansion

How to unite your company around Customer Centricity

How to unite your company around Customer Centricity

Delivering Value to your Customers Across the Lifecycle (Building a Customer Journey That Delivers Value at Every Stage)

Delivering Value to your Customers Across the Lifecycle (Building a Customer Journey That Delivers Value at Every Stage)

Let CX and Marketing be the sidekicks your mighty CS organisation deserves

Let CX and Marketing be the sidekicks your mighty CS organisation deserves

Why Client Success is Not (just) a Department but a Business-Wide Mindset

Why Client Success is Not (just) a Department but a Business-Wide Mindset

Building the Business Case for Value Realisation

Building the Business Case for Value Realisation

Connected Growth: How to Improve NRR by Focusing on Customer Outcomes

Connected Growth: How to Improve NRR by Focusing on Customer Outcomes

How LeanIX rolled out a Multi-Product CS Strategy

How LeanIX rolled out a Multi-Product CS Strategy

How a Small Change in Culture had a Big Impact on the NPS Score and Customer Experience

How a Small Change in Culture had a Big Impact on the NPS Score and Customer Experience

How to Productize Services and Success Packages

How to Productize Services and Success Packages

The Customer Cross, a Comprehensive Way to Manage Complexity and Scale your CS Strategy

The Customer Cross, a Comprehensive Way to Manage Complexity and Scale your CS Strategy

Driving Change Management Within your CSM Organisation by Leveraging Segmentation

Driving Change Management Within your CSM Organisation by Leveraging Segmentation

Lessons Learned in Building an Executive Sponsor Program

Lessons Learned in Building an Executive Sponsor Program

People Success is the New Customer Success

People Success is the New Customer Success

Lessons Learnt from Managing Customer Success at Enterprise Companies

Lessons Learnt from Managing Customer Success at Enterprise Companies

How HubSpot Helps its Most Complex Customers to Grow Better – Globally

How HubSpot Helps its Most Complex Customers to Grow Better – Globally

Scaling Customer Success in a Hyper Growth Company

Scaling Customer Success in a Hyper Growth Company

Product-led is the way but…what does it take to drive a product-led growth strategy in an enterprise context?

Product-led is the way but…what does it take to drive a product-led growth strategy in an enterprise context?

Building CS at Unit4: Successes and Moments of Truth

Building CS at Unit4: Successes and Moments of Truth

Top Challenges of Hiring Great Customer Success Executives in Europe (Plus Tips for CS Job Seekers)

Top Challenges of Hiring Great Customer Success Executives in Europe (Plus Tips for CS Job Seekers)

Delivering Value Internally & Externally – Proven Strategy & Tactics

Delivering Value Internally & Externally – Proven Strategy & Tactics

Accelerate Software Adoption and Change Management in the Face of Recession

Accelerate Software Adoption and Change Management in the Face of Recession

5 Lessons from the Front Lines of the Largest Customer Success Transformations in the World

5 Lessons from the Front Lines of the Largest Customer Success Transformations in the World

Beyond ROI Toward a Results-Focused Customer Experience: Lessons Learned (So Far)

Beyond ROI Toward a Results-Focused Customer Experience: Lessons Learned (So Far)

Leading with CX: How a Customer Journey Framework Can Help Shape Success

Leading with CX: How a Customer Journey Framework Can Help Shape Success

Building a Customer Adoption Model That Tracks and Scales Customer Engagement

Building a Customer Adoption Model That Tracks and Scales Customer Engagement

S.O.A.R.E. Into Revenue with Customer Success

S.O.A.R.E. Into Revenue with Customer Success

How to take Customer Success from Playing Defense to Playing Offense

How to take Customer Success from Playing Defense to Playing Offense

Crawl, Walk, Run with Digital Customer Success

Crawl, Walk, Run with Digital Customer Success

How to Stay Human-Centric in a Quickly Growing Product-Led Business

How to Stay Human-Centric in a Quickly Growing Product-Led Business

Scaling from 80 to 8000 Customers in a Year with Digital Customer Success

Scaling from 80 to 8000 Customers in a Year with Digital Customer Success

CS at Scale: Transitioning from a Single to Multi Product Environment

CS at Scale: Transitioning from a Single to Multi Product Environment

Building Digital Success for Scale

Building Digital Success for Scale

From Customer Journey to User Journey: Scaling B2B CS by Focusing on the End-User

From Customer Journey to User Journey: Scaling B2B CS by Focusing on the End-User

Salesforce and its Trailblazer Community: Mutual Respect Fueling Mutual Benefits

Salesforce and its Trailblazer Community: Mutual Respect Fueling Mutual Benefits

Building a Digital-Led Program from the Ground Up

Building a Digital-Led Program from the Ground Up

The ‘Unbeatable’ Product Engagement Strategy to Support Worldwide Growth

The ‘Unbeatable’ Product Engagement Strategy to Support Worldwide Growth

From Day 1 to Year 1: Launching Your Support Community

From Day 1 to Year 1: Launching Your Support Community

The Art of Simple: The Human Side of Scaling a CS Organization

The Art of Simple: The Human Side of Scaling a CS Organization

Top Tips for Trying to do Your Job in a Hybrid World

Top Tips for Trying to do Your Job in a Hybrid World

The Foolproof Way to Hire More CS Rockstars

The Foolproof Way to Hire More CS Rockstars

Growing Fast, Learning Fast

Growing Fast, Learning Fast

Lessons Learnt from launching Gainsight for a Second Time

Lessons Learnt from launching Gainsight for a Second Time

The Need-to-Know Framework for Building a Successful Customer Success Function

The Need-to-Know Framework for Building a Successful Customer Success Function

Moving from Reactive to Proactive CS

Moving from Reactive to Proactive CS

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