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Pulse Europe 2025

November 12-13, 2025 • Dublin, Ireland

Pulse Europe 2025 brought the magic to Dublin’s Emerald Isle. Guests and Gainsters from around the globe gathered to explore how human-led, digital-led, and agent-led programs work in harmony to deliver experiences customers love and retention that lasts. For those who couldn’t join us in person, we’ve gathered the highlights here—from keynote insights to customer stories from world-class companies. Click through to relive the magic (or experience it for the first time). Follow the yellow brick road through our video library below.


Pulse Europe 2025
Day 1 Keynote: There’s No Place Like Pulse
1 hr. 48 min.
Watch
Pulse Europe 2025
Day 2 Keynote: For Good
1 hr. 7 min.
Watch
Pulse Europe 2025
Agents, Automation & What’s Actually Working in Customer Success
42 min.
Watch
Pulse Europe 2025
Roadmap to the Future of CS: Staircase AI and our Insights-First Approach to Customer Intelligence
45 min.
Watch
Pulse Europe 2025
AI in Post-Sales — From Exploration to Exponential Impact
44 min.
Watch
Pulse Europe 2025
See Around the Curve: Preparing Your Teams for AI Augmented Customer Success
41 min.
Watch
Pulse Europe 2025
Signals Speak Louder Than Words: AI That Works (So You Don’t Have To)
46 min.
Watch
Pulse Europe 2025
Leveraging Human Insight and AI Scorecards to Drive Real Customer Success
47 min.
Watch
Pulse Europe 2025
The Agentic-First Playbook: Real Stories from CS Teams Building Agents at Scale
46 min.
Watch
Pulse Europe 2025
AI Forum: Take the Stage with Your Use Case!
47 min.
Watch
Pulse Europe 2025
From Chaos to Clarity: Payoneer’s Global CS Transformation with Gainsight
42 min.
Watch
Pulse Europe 2025
Defying Gravity in the AI Era: A Wicked Transformation in Customer Success
41 min.
Watch
Pulse Europe 2025
Demystifying Gainsight Journey Orchestrator: Unlocking Cross-Functional Workflows and Tool Integration
45 min.
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Pulse Europe 2025
Keys to Success in Leading a Large-Scale Gainsight Implementation
45 min.
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Pulse Europe 2025
Beyond the Score: Turning Customer Health Into Strategy
45 min.
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Pulse Europe 2025
From Reactive to Predictive: Turning Risks into Retention with Gainsight + AI
45 min.
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Pulse Europe 2025
From Repetition to Impact: How AI Frees Up Time for What Matters in CS
45 min.
Watch
Pulse Europe 2025
Breaking Free from 1:1’s, Cloudflare’s Strategic Journey to Scalable CS
45 min.
Watch
Pulse Europe 2025
Small Team, Big Impact: Driving Engagement, Support, and Thought Leadership with a Dual-Focused Community
42 min.
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Pulse Europe 2025
From Human-Led, Digitally Delivered: Lessons From Building Customer Education From Scratch
44 min.
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Pulse Europe 2025
AI vs. Community? No. AI + Community!
46 min.
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Pulse Europe 2025
Rewriting the Customer Education Content Playbook With Modular Content
45 min.
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Pulse Europe 2025
From CSM to Community Champion: Scale, Innovate, and Advocate with Digital Engagement
38 min.
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Pulse Europe 2025
From Launch to Relaunch: What We Learned Building an Academy
32 min.
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Pulse Europe 2025
How iD Mobile Ignited Community-Led Growth
41 min.
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Pulse Europe 2025
Moving from ILT to Impact: SailPoint’s GTM Playbook for Scalable Customer Education
34 min.
Watch
Pulse Europe 2025
Community as a CX Engine: Lucid’s Playbook for Scale & Success
45 min.
Watch
Pulse Europe 2025
From Reactive to Remarkable: Building a Strategic Digital Customer Success Team
42 min.
Watch
Pulse Europe 2025
From Loyalty to Leverage: How Champions Drive Retention and Growth
46 min.
Watch
Pulse Europe 2025
From Silos to Synergy: Turning Cross-Team Collaboration into Customer Growth
44 min.
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Pulse Europe 2025
Small but Mighty: How to Drive Revenue Growth Through Digital and SMB Customer Success
44 min.
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Pulse Europe 2025
Scaling Success: How Unit4 Drives Customer Outcomes with Gainsight
45 min.
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Pulse Europe 2025
Communicating the Value of Customer Success: Aligning Initiatives with Business Impact
40 min.
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Pulse Europe 2025
How to Actually Win in Customer Success: Insights and Survival Strategies from the Latest European Data
45 min.
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Pulse Europe 2025
CS in the Vision Selling Era: ROI, FDEs, Agents, and more
42 min.
Watch
Pulse Europe 2025
Heart Meets Logic: An Artist x Scientist Approach to AI in Customer Success
37 min.
Watch

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