Heart Meets Logic: An Artist x Scientist Approach to AI in Customer Success

Session Abstract

AI is transforming Customer Success, but only when guided by a clear strategy and a human-first mindset. Using the Artist x Scientist framework, Lisa Davis explores how blending emotional intelligence with a test-and-learn approach can drive scale, innovation, and authentic customer relationships. You'll walk away with practical strategies to apply this dual mindset in your own organization—unlocking creativity, reducing imposter syndrome, and turning AI adoption into a powerful tool for revenue growth and customer impact. Key Takeaways: How to apply the Artist x Scientist framework to accelerate AI adoption in Customer Success; Practical techniques for blending emotional intelligence with test-and-learn experimentation; Ways to unlock AI creativity and foster confidence across your CS team; How a balanced approach to AI can drive measurable revenue growth and stronger customer impact.