One Health Score to Rule Them All: Unifying with AI for Smarter Retention & Growth

Session Abstract

As B2B companies scale, managing multiple, disconnected health scores leads to fragmented insights and missed revenue opportunities. Boomi tackled this challenge by building an AI-powered, unified health score that consolidates churn prediction, sentiment analysis, and risk signals into a single, actionable framework within Gainsight. In this session, learn how Boomi designed, integrated, and gained leadership buy-in for a data-driven health score that improves retention, reduces risk, and aligns teams on the right actions. Key takeaways: How to integrate AI-driven signals like product adoption, sentiment, and risk flags into health scores. Strategies for merging multiple scoring models across systems, M&A, and regions. How to leverage predictive analytics and automation for early warnings and proactive intervention.