From Insight to Impact: A Strategic Blueprint for Driving Customer Value

Session Abstract

Unlocking true customer value goes beyond product adoption—it requires a data-driven approach to discovering, defining, and delivering measurable business impact. In this session, Jennifer Conway, former VP of Customer Success and Chief Customer Officer at Waggl, will break down how to turn customer insights into action, align success with business outcomes, and build lasting, value-aligned partnerships. What you'll walk away with: A clear approach to identifying what drives value for your customers; a framework for defining and measuring value tied to business outcomes; and a blueprint for guiding customers to long-term success with a scalable approach.