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Pulse 2025

May 28-29, 2025 • Las Vegas, NV

Pulse 2025 was nothing short of magical. While we didn’t quite summon Glinda the Good Witch or send Elphaba soaring on a broomstick, we did embark on a yellow brick road of discovery, learning, and connection with customer success and revenue professionals worldwide. For those who couldn’t join us, here’s a recap of the highlights—and trust us, they’re wicked good.


Pulse 2025
Day 1 Keynote: There’s No Place Like Pulse
1 hr. 36 min.
Watch
Pulse 2025
Day 2 Keynote: For Good
1 hr. 33 min.
Watch
Pulse 2025
AI is No Longer Optional: Trends, Tactics & Impact in Customer Success
46 min.
Watch
Pulse 2025
Lessons Learned in Building Scaled Customer Success
45 min.
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Pulse 2025
Sales Engineering and Customer Success: From Value Proposition to Realization…and Why it’s Important to your Investors
45 min.
Watch
Pulse 2025
Scaling Customer Success in Non-SaaS: A Framework for Impact, Visibility, and Executive Buy-In
46 min.
Watch
Pulse 2025
The Autonomous Customer Org: What Happens When Customers Don’t Need You Anymore?
37 min.
Watch
Pulse 2025
The C-Suite Playbook: Creating Business Resilience in CS
41 min.
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Pulse 2025
The REACH Framework™: How CS Teams Can Drive Expansion Revenue—Without Feeling Like Sales
43 min.
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Pulse 2025
A New Era of Post-sales: How Customer Success is Fundamentally Changing
19 min.
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Pulse 2025
Blended Workforce: Building, Training, and Managing an Agent Workforce
20 min.
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Pulse 2025
Customer Success at Scale: Solving the Paradox That’s Draining Your Team
22 min.
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Pulse 2025
Driving More Expansion Revenue
27 min.
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Pulse 2025
How Gainsight Uses IcebergIQ to Unlock Hidden Customer Insights and Drive Growth
18 min.
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Pulse 2025
See More Green with Wicked Good Onboarding
20 min.
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Pulse 2025
SundaySky: How Next-Gen Video is Changing the Game for CX
17 min.
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Pulse 2025
Using Win-Loss Analysis for Revenue Growth
21 min.
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Pulse 2025
Whose Journey Is It Anyway? A Game of Customer Clues & Curveballs
20 min.
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Pulse 2025
A Rising Tide Lifts All Boats: Accelerating Customer Success Through Strategic Onboarding
46 min.
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Pulse 2025
Co-Creating Customer Value: Building Trust in the Age of AI
43 min.
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Pulse 2025
Empowered Teams, Exceptional Results
46 min.
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Pulse 2025
From Caring Leaders to Thriving Customers: The Human-Centric Approach to Customer Health
46 min.
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Pulse 2025
It’s Been 25 Years…Why is Customer Success Still Stuck?
48 min.
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Pulse 2025
Mastering Change: Transformational Leadership for CS Success
43 min.
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Pulse 2025
Transforming a Customer Success Team from Reactive Chaos to Revenue Focused
46 min.
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Pulse 2025
Transforming Together: Leading Teams Through Change
45 min.
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Pulse 2025
Winning with Digital Customer Success: Building Teams, Driving Impact
45 min.
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Pulse 2025
Account Planning in Gainsight: Aligning Sales & CS for Growth
43 min.
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Pulse 2025
Breaking Silos: Cross-Functional Collaboration with Gainsight
43 min.
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Pulse 2025
Engagement in Education: Your Definitive Guide for Raising the Bar
45 min.
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Pulse 2025
From Gut Feel to Real-Time Insight: How Managers Can Lead Smarter with Staircase AI
44 min.
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Pulse 2025
In-App Engagement Strategy: Real Stories. Real Results
43 min.
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Pulse 2025
Inside the Gainsight Metaverse: How CSMs Use Gainsight Every Day
45 min.
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Pulse 2025
Proactive Risk Management: Identifying, Communicating, and Acting on Churn Signals
45 min.
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Pulse 2025
The Post-Launch Playbook: 3 Focuses to Optimize and Scale Your Community
45 min.
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Pulse 2025
Unlocking Customer Value: Proven Tactics to Drive Product Adoption
44 min.
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