Join us for the Pulse Europe 2024 opening keynote, featuring a welcome by Gainsight CEO, Nick Mehta. In a time where challenges loom large, we confront the realities of today’s business landscape. This year, we are thrilled to include the Gainsight Product team who will unveil how AI and scaled customer journeys are changing the […]
Ready to see what’s next for Customer Success? Day 2’s keynote is where it all unfolds. Brent Krempges, Gainsight’s Chief Customer Officer, teams up with leaders from SAP LeanIX, Learnship, and Harri to drop real, no-fluff strategies on scaling your business and keeping customers locked in. Then, it’s time for the 2024 GameChanger awards—spotlighting the […]
Achieving true customer success goes beyond satisfaction—it requires making their journey seamless, predictable, and entirely repeatable. In this session, discover targeted strategies to eliminate unpredictability, significantly enhancing customer retention, upselling opportunities, and overall satisfaction. Learn how to foster stronger relationships, build loyalty, and drive sustainable growth by consistently delivering exceptional customer experiences. Join us to […]
Read More… from Navigating Certainty: Removing Chance from the Customer Journey
Explore the synergistic potential between Customer Success Managers (CSMs) and Account Managers (AMs) in this insightful session. With CSMs’ deep understanding of client needs and AMs’ commercial expertise, bridging the communication gap is key to maximizing client value and boosting conversion rates. Join this session to discover actionable strategies that ensure seamless information flow and […]
Read More… from Uniting CSMs and Account Managers: A Strategy for Enhanced Conversions