Day 2 is where the future of agentic customer success comes to life. Through major product announcements, live demos and real-world use cases, Gainsight will show how AI agents, customer intelligence and connected digital experiences are transforming the way teams scale retention, expansion and customer outcomes. From copilots and MCP integrations to prebuilt agents and […]
Read More… from Day 2 Keynote: Retention-as-a-Service Realized
Day 1 explores how the Intelligence Revolution is redefining software, customer relationships and the future of retention, pushing every company to rethink how outcomes will be delivered in the age of AI. Through an expedition of industry-defining customer moments and major platform announcements, Gainsight will unveil a bold new agentic vision that combines trusted infrastructure, […]
Read More… from Opening Keynote: Charting the Future of Retention
This session explores how Customer Success teams are using AI today, where teams are already seeing measurable ROI, and what patterns separate successful adopters from the rest. Attendees will gain a practical understanding of current AI capabilities, the roadmap toward more agent-driven workflows, and the insights needed to position their teams ahead of the next […]
Read More… from The AI (Road)Map: Where We Are, Where We’re Going, and What’s Worth the Trek
In this session, leaders from Asana share how their Community and Customer Education teams work together to create a more seamless customer experience and drive stronger adoption outcomes. Attendees will learn the operating models, shared metrics, and collaborative practices that keep both teams aligned, along with real examples of co-created initiatives and a practical framework […]
Read More… from The Power Pair: Community & Customer Education
Customer Success is evolving in a shifting SaaS landscape where growth is harder and customers expect faster value, necessitating a new playbook focused on delivering outcomes instead of managing workflows. This keynote will reveal Gainsight’s path from SaaS to RaaS (Retention-as-a-Service), showcasing how AI, digital programs, and human connection unite in a connected system to […]
If Day 1 set the stage for where Customer Success is headed, Day 2 is about seeing that vision take flight! The spotlight turns to the companies and teams already transforming how they work, using human connection, digital scale, and AI agents to create outcomes that last. Hear how Jamf, Shopify, SAP and Brandwatch are […]
The shift to an AI-first operating model is already underway in Customer Success (CS), impacting everything from data utilization to team engagement and value delivery. This session will break down the necessary mindset, infrastructure, and team evolution to build a CS strategy ready for the future, providing a practical understanding of the change management needed […]
Read More… from See Around the Curve: Preparing Your Teams for AI Augmented Customer Success
Scaling Customer Success across a growing customer base is essential to increase client retention and optimize cost. This session will share how a Scaled Success Team was built, along with a Digital Program, to provide customers with tangible touchpoints throughout their journey. Key takeaways include why to embrace scale by transitioning from a reactive to […]
Read More… from From Vision to Impact: Designing a Scalable Digital Customer Success Program
This year’s Pulse keynote takes you on a journey inspired by Wicked—because like Elphaba, Customer Success was born to defy expectations. As teams face rising demands and tighter resources, the old playbook just wont cut it. AI is a present-day mandate so we’ll explore how AI empowers teams to shift from reactive tasks to strategic […]
Day 2 is about turning inspiration into action. Like Elphaba and Glinda, Sales and CS may take different paths, but together they can create something powerful. Gainsight’s CRO and CCO will explore how a unified revenue strategy is reshaping how companies grow. You’ll hear from leaders at Workday, Nielsen, and LinkedIn on scaling success without […]