Customer Success is evolving in a shifting SaaS landscape where growth is harder and customers expect faster value, necessitating a new playbook focused on delivering outcomes instead of managing workflows. This keynote will reveal Gainsight’s path from SaaS to RaaS (Retention-as-a-Service), showcasing how AI, digital programs, and human connection unite in a connected system to […]
If Day 1 set the stage for where Customer Success is headed, Day 2 is about seeing that vision take flight! The spotlight turns to the companies and teams already transforming how they work, using human connection, digital scale, and AI agents to create outcomes that last. Hear how Jamf, Shopify, SAP and Brandwatch are […]
The shift to an AI-first operating model is already underway in Customer Success (CS), impacting everything from data utilization to team engagement and value delivery. This session will break down the necessary mindset, infrastructure, and team evolution to build a CS strategy ready for the future, providing a practical understanding of the change management needed […]
Read More… from See Around the Curve: Preparing Your Teams for AI Augmented Customer Success
Scaling Customer Success across a growing customer base is essential to increase client retention and optimize cost. This session will share how a Scaled Success Team was built, along with a Digital Program, to provide customers with tangible touchpoints throughout their journey. Key takeaways include why to embrace scale by transitioning from a reactive to […]
Read More… from From Vision to Impact: Designing a Scalable Digital Customer Success Program
This year’s Pulse keynote takes you on a journey inspired by Wicked—because like Elphaba, Customer Success was born to defy expectations. As teams face rising demands and tighter resources, the old playbook just wont cut it. AI is a present-day mandate so we’ll explore how AI empowers teams to shift from reactive tasks to strategic […]
Day 2 is about turning inspiration into action. Like Elphaba and Glinda, Sales and CS may take different paths, but together they can create something powerful. Gainsight’s CRO and CCO will explore how a unified revenue strategy is reshaping how companies grow. You’ll hear from leaders at Workday, Nielsen, and LinkedIn on scaling success without […]
AI is no longer a nice-to-have; it’s a critical need to keep up in post-sales. In this session, we’ll break down the latest trends, show you real-world ways teams are using AI to level up, and talk about the tangible impact (beyond just saving a few clicks). Whether you’re just dipping your toes into AI […]
Read More… from AI is No Longer Optional: Trends, Tactics & Impact in Customer Success
When Customer Success Operations and Digital CS work in sync, the result is efficiency, scale, and better customer outcomes. But how do you build that synergy? In this session, learn how Okta’s CS Ops and Digital teams collaborate to leverage data, automation, and cross-functional teamwork to drive personalized customer experiences, stronger adoption, and reduced churn. […]
Read More… from How CS Ops + Digital CS Deliver Scalable Success
Join us for the Pulse Europe 2024 opening keynote, featuring a welcome by Gainsight CEO, Nick Mehta. In a time where challenges loom large, we confront the realities of today’s business landscape. This year, we are thrilled to include the Gainsight Product team who will unveil how AI and scaled customer journeys are changing the […]
Ready to see what’s next for Customer Success? Day 2’s keynote is where it all unfolds. Brent Krempges, Gainsight’s Chief Customer Officer, teams up with leaders from SAP LeanIX, Learnship, and Harri to drop real, no-fluff strategies on scaling your business and keeping customers locked in. Then, it’s time for the 2024 GameChanger awards—spotlighting the […]