Opening Keynote: Charting the Future of Retention

Session Abstract

Day 1 explores how the Intelligence Revolution is redefining software, customer relationships and the future of retention, pushing every company to rethink how outcomes will be delivered in the age of AI. Through an expedition of industry-defining customer moments and major platform announcements, Gainsight will unveil a bold new agentic vision that combines trusted infrastructure, deep customer context and emerging AI capabilities to drive retention at a scale never before possible. The keynote culminates in a reveal of how Retention as a Service can be delivered through a transformative new model for the future of post-sales.