The AI (Road)Map: Where We Are, Where We’re Going, and What’s Worth the Trek

Session Abstract

This session explores how Customer Success teams are using AI today, where teams are already seeing measurable ROI, and what patterns separate successful adopters from the rest. Attendees will gain a practical understanding of current AI capabilities, the roadmap toward more agent-driven workflows, and the insights needed to position their teams ahead of the next wave of innovation in Customer Success.