Day 2 Keynote: Retention-as-a-Service Realized

Session Abstract

Day 2 is where the future of agentic customer success comes to life. Through major product announcements, live demos and real-world use cases, Gainsight will show how AI agents, customer intelligence and connected digital experiences are transforming the way teams scale retention, expansion and customer outcomes. From copilots and MCP integrations to prebuilt agents and next-generation digital engagement, attendees will see how Gainsight is turning the vision of Retention as a Service into something teams can actually deploy.