The software industry is going through significant disruption, with changing economics, new revenue models, and, of course, AI. The strategies and techniques that have guided Customer Success over the past decade are changing rapidly, and CS leaders are having to navigate a shifting landscape. Learn what new approaches to managing customers and driving revenue are […]
Read More… from A New Era of Post-sales: How Customer Success is Fundamentally Changing
Customer Success teams are caught in an impossible bind: customers demand more personalization than ever, but budgets and headcount aren’t keeping up. This is the Paradox of Scale—where growth stretches teams thin, leading to burnout, inefficiency, and declining customer experiences. Traditional models of high-touch engagement don’t scale, and low-touch automation often feels impersonal. The solution […]
Read More… from Customer Success at Scale: Solving the Paradox That’s Draining Your Team
Customer Success Leaders are being asked to drive more expansion revenue, but many are struggling to achieve their targets. In this session, hear: The top things that hold CS organizations back from driving expansion revenue. Initiatives you can put in place to drive expansion revenue. Case studies of multiple organizations that have increased their NRR […]
Attend this fireside chat and discover how Gainsight uses IcebergIQ, a neutral third party, to conduct candid customer and buyer interviews. The resulting deep insights are activated across all teams to identify areas of improvement across the customer journey and ultimately drive growth and retention. […]
Read More… from How Gainsight Uses IcebergIQ to Unlock Hidden Customer Insights and Drive Growth
CS teams inherit customers with inflated expectations, ball-dropping handoffs, and impossible timelines, making it hard to prove value, much less drive expansion. The optimal path to revenue isn’t about fighting fires; it’s about removing churn-inducing friction, creating momentum, and taking control from day one. In this Innovation Theater session, Frank Auger, OnRamp Vice President of […]
Discover how top CX teams use SundaySky’s unique video platform to enhance every stage of the customer journey. See how personalized, scalable video experiences drive engagement, boost retention, and enable your teams to deliver exceptional value. Plus, a sneak peek at exciting new capabilities to scale the entire digital customer experience. […]
Read More… from SundaySky: How Next-Gen Video is Changing the Game for CX
Understanding why you win and lose deals is the key to unlocking sustainable revenue growth. In this session, we’ll explore the core principles of win-loss analysis, and how sales leaders can turn win-loss feedback into a competitive advantage and drive meaningful change at scale. […]
Join Growth Molecules for a game-show-style showdown where you’ll match customer personas to the real thoughts and feelings they experience throughout their journey. Get ready for a fast-paced, illuminating, and fun session that will challenge your assumptions and uncover unexpected truths about how your customers think. […]
Read More… from Whose Journey Is It Anyway? A Game of Customer Clues & Curveballs
The right onboarding strategy sets the stage for long-term customer success. Learn how a blend of digital resources and instructor-led enablement can drive faster time-to-value, stronger engagement, and lasting customer relationships. This session will explore scalable, human-first approaches that turn onboarding into a powerful growth engine. In this session, you’ll discover how to: Leverage digital […]
