Understand how AI is impacting Customer Success and what AI can help you predict. Listen to real-world examples of how AI has helped organizations better understand their customers and gain ideas on how you can leverage the power of AI to maximize outreach and increase efficiency. […]
Read More… from How Artificial Intelligence is Changing Customer Success and How You Can Leverage It
We talked to 100 CS leaders, and picked 5 simple-yet-powerful concepts that anyone can put to use in their onboarding methodology. This session will help you: – Identify quick wins you can implement immediately – Help you reduce first 90-day churn – Shorten your time to value […]
Read More… from 5 High-Impact Ideas to Level Up Your Customer Onboarding
To be Human-First in Customer Success means expanding the singular focus of a customer’s success, to multiplying that success for all humans you work with. In this lightning talk we’ll explore the interrelation between three equations: · Gainsight’s Customer Success Equation: CO + CX = CS · Dana’s Employment Success Equation: RO + RX = […]
For our final session, we follow one of the most dramatic times in Customer Success history—the Work From Home season. From home offices to kitchen commutes, parents in the Customer Success profession had to balance it all: conference calls, tablet school, and the ongoing success of their clients. A career in CS means you are […]
Read More… from After The Final Session: The Working Parents of Customer Success Tell All
Come to this session to learn how to build a vision for shared success across your Strategy and Operations teams. Kari Ardalan, Zendesk’s RVP Scaled Success, will walk you through how to organize silo’d programs into one holistic vision that inspires field stakeholders and drives alignmenet across the organization […]
Read More… from Aligning Stakeholders on a Shared Vision & Key Milestones
You wouldn’t stop a show before the last episode would you? Of course not! Click “Continue” to join us as we wrap up Day One season-finale style. First, Gainsight CEO Nick Mehta will sit down with special guest Mindy Kaling to discuss diversity, career success, and how to build your brand. Then industry leaders from […]
Read More… from Are You Still Watching? Day One Closing Keynote
Put on your sweats, get comfy, and join us for a casual conversation about binge worthy series that you have to add to your watch list. […]
Read More… from Binge Worthy Series to Add to Your Watch List (Pulse Unplugged)
Well-defined experiences are what keeps people coming back for more, especially in crowded verticals like SaaS & B2B Software. Your customers have a choice, and there are 100’s of tools that do something similar to yours. So, how do you define a Customer Experience that keeps them coming back? Join us as we explore how […]
Read More… from Bizzabo’s Customer Experience Strategy: Creating Economies of Scale
