Published by Kyle Burnett
<p>Today’s CSMs have to handle thousands of conversations, hundreds of thousands of data points and are also on the hook […]</p>
Published by Kyle Burnett
<p>With the growing importance of customer success, businesses are not only focused on establishing a customer success function and launching […]</p>
Published by Kyle Burnett
<p>Net Dollar Retention (NDR) is quickly becoming the “North Star” metric for recurring revenue businesses when measuring the impact of […]</p>
Published by Kyle Burnett
<p>In this highly interactive talk, Gib shares how Netflix moved beyond customer focus to delight its customers in hard-to-copy, margin-enhancing […]</p>
Published by Kyle Burnett
<p>As seasoned CS leaders, our panelists have experienced building out CS teams and strategies for multiple organizations. In this session, […]</p>
