Session Abstract

To be Human-First in Customer Success means expanding the singular focus of a customer’s success, to multiplying that success for all humans you work with. In this lightning talk we'll explore the interrelation between three equations: · Gainsight's Customer Success Equation: CO + CX = CS · Dana's Employment Success Equation: RO + RX = RS · Dana’s Human-First Success Multiplier... This lightning talk will show you how to use Dana’s Human-First Success Multiplier to achieve success and exponential growth for you, your employer, and, ultimately, every human that interacts with your organization--your team, your direct reports, your manager, your cross-functional teammates; plus partners, vendors, board of directors, investors, and shareholders.