Trend Micro is a 35-year-old company in the early stages of a Customer Success transformation. With over 7,000 employees, 30,000+ Enterprise customers and a two-tier Global/Regional operations model, this is no small feat. In this session, we’ll explore Trend Micro’s CS journey to-date: what we’ve done, what has worked well, lessons learned, and what’s next […]
Read More… from Customer Success Transformation at Trend Micro
UiPath is one of the fastest growing tech companies going from 1000 customers just a few years ago to now over 10,000 customers. Scaling a maturity model and prescribed adoption plans to drive customer value has been critical in their growth. In this session, hear from UiPath’s Customer Success and Operations leadership on how they […]
Read More… from Delivering Customer Value Through a Built-In Maturity Model and Adoption Plans
CS Ops professionals manage a variety of initiatives and programs which require stakeholder engagement, data analytics, and more in order to ensure their CS strategy can drive growth for the organization. Let’s discuss best practices for developing an ideal CS strategy as our panel with team members from Auctane, Atlassian, LinkedIn, and Instructure cover topics […]
Read More… from Letters to My Former CS Self: Best Practices for Developing Your CS Strategy
Winning fast as a CS leader is all about enabling your organization to deliver on your target customer outcomes. This can be easier said than done as the role of Customer Success and the customer outcome expectations can vary widely across companies. We will explore a flexible framework to ensure your team meaningfully impacts your […]
Read More… from Starting Fast as a New Customer Success Leader
This must-attend session for Senior Execs demonstrates how Customer-Led Growth is your key to advocate for Customer Success budget, increase your company’s valuation, measure value delivered to customers, and drive better product market fit. The presenter, Chris Hicken, is Co-Founder & CEO of Nuffsaid. Previously he was COO of UserTesting (NYSE:USER) where he helped 35,000 […]
Read More… from What the &%^! Is Customer-Led Growth? The Only Path Forward in a Hard Economy
No matter your data maturity, bringing your data together to tell a powerful story can feel like a puzzle. In this session, I’ll help you understand how internal contributors whether in an admin, Ops Manager, or stakeholder, role can help ensure your Gainsight data efforts yield powerful insights to drive your CS strategy forward. Learn […]
Read More… from The Top 3 Mistakes Making Your Data Strategy A Struggle
Effective training for Customer Success teams has been the #1 inquiry for 2 years running across the Technology Services Industry Association Customer Success Practice. Cleary this is a hot topic, but it can be very challenging to get right. In this session, learn how to build and deliver enablement programs for Customer Success leaders and […]
Read More… from World Class Enablement: Best Practices for Customer Success Leaders and Teams
The past few years have been really tough with the pandemic and the market crisis. How can the Pulse community make sure our businesses are resilient and set up for long-term success while being Human-First? Join us for an epic opening keynote from Nick Mehta, CEO of Gainsight, who believes “the best part of being unstoppable together is […]
There’s no doubt that together, we’re unstoppable. It’s the power of community that allows us to make things better—for each other, for our businesses, for our world. Join us for a heartwarming and inspiring closing keynote with Gainsight CEO Nick Mehta, Box CEO Aaron Levie, Gong CCO Eran Aloni, and other special guests to understand […]
Kick off Day 2 with some inspiration and innovation. Join Gainsight’s Product Leadership for an inside look at the new features and capabilities that will disrupt the market and enable you to build a more unstoppable business with customer-led, community-led, and product-led growth at the center. Hear from special guests as they share their strategies […]