During this session, hear from Gainsight leaders Easton Taylor, VP of CS, and Kelly DeHart, SVP Sales & Account Management. Easton and Kelly will share Gainsight best practices for creating and operationalizing a durable growth strategy by putting your customers at the center. The session will focus on best practices and real world experience related […]
Read More… from Sales & CS: The Intersection of Durable Growth
Jamf is powered by a team of ten CS Ops Managers who specialize in architecture and engineering along with feature specific areas within Gainsight. During this session Linnea Olson, Manager of Global Customer Operations, and Sagan Sherlin, Customer Operations Engineer, will illustrate how growing your CS Ops team will allow you to provide a more […]
Read More… from Strength in Numbers: Growing your CS Ops Team to Empower your Business
Trust is the most important “currency” in any business relationship. When trust is built, revenue will naturally follow, renewals will be won, and referrals will flow. Join Peter Ord, Founder and CEO of GuideCX, as he will explore the three takeaways and keys to accelerate the “Trust Equation” with your customers. […]
Read More… from The 3 Secrets to Unlocking Revenue Through Customer Trust
Your Customer Success team has to juggle ALL the balls – tech support, product training, strategy, sales…all while managing more accounts than ever before. With expectations rising, we’re past the point where “just work harder” is a viable strategy. To thrive versus survive, CS organizations need to invest in a strategic tech stack that enables […]
Read More… from The Growth Mindset: Build a Next-Gen CS Team
Research shows that people forget 90% of your content after 48 hours. So how can they act on your message if they only remember a tenth of it? How do you even know which tenth they’ll remember? Drawing on neuroscience insights, Dr. Carmen Simon shares practical techniques to help you create memorable and actionable messages. […]
Companies win when their customers get the business results they came for. But it’s easy to mistake outcomes for results. This is a trap lots of Success orgs fall into: bad for their customers, and worse for them. LearnUpon is adopting a results-oriented customer experience model that touches every team and function. It’s work in […]
Read More… from Toward a Results-Focused Customer Experience: Lessons Learned (So Far)
Jonathan Corrie, Co-Founder and CEO of Precursive, explores how Customer Success and Services leaders are under pressure to monetize services capabilities. In this session, you will understand the link between packaged implementations, onboarding consistency and faster time-to-value. Jonathan will unpack how to design, build and sell professional services packages for implementations and customer-success-as-a-service. You’ll get […]
Read More… from How to Productize Success & Services Packages for Predictable Revenue
Hear how product-led growth companies use self-serve online education to help ramp up new users, get better adoption, and drive business outcomes. Reducing friction to user adoption and support is paramount in most PLG companies, especially when serving many (often freemium/non-paying) users. Building in self-serve education to new user onboarding flows can not only teach […]
Read More… from 3 Steps to Using Education to Fuel Product-Led Growth
While customer value can be unique, your process for tracking doesn’t have to be. Kicking off your work starts with understanding your customers. Join the conversation as we review tips and tricks aligned to 5 key steps to scale your customer value program: 1) value identification, 2) customer journey alignment, 3) technology review, 4) continuous […]
Healthcare technology platforms are showing up everywhere but the only way for these companies to succeed is through strong client and member adoption. Many people still see physical and mental healthcare benefits as a nice to have and these benefits can be the first thing to go when budgets tighten. The keys to success in […]