Digital transformation is changing the way business customers are evaluating and buying products and it is clear that the future of a successful go-to-market strategy is product-led. But what does it takes to drive a product-led growth strategy in a large software enterprise? Nadia Rusenova, Product Manager for Product Experience in Software AG, will share […]
Hypergrowth businesses are naturally focused on growth. The pace is high, changes are happening rapidly, and the only constant factor is change itself. Customer success must be ready to support acceleration of growth in a sustainable and profitable way that considers long-term benefits, both for the company and for its customers. The aim of this […]
Read More… from Scaling Customer Success in a Hyper Growth Company
While the concept of thinking globally and acting locally is easy to understand, it is much more difficult to successfully deliver in an ever more complex global business environment. Join A-C Sallaba, Director of Customer Success EMEA, to learn how HubSpot manages and iterates its go to market model to keep an integrated global customer […]
Read More… from How HubSpot Helps its Most Complex Customers to Grow Better – Globally
Hear from leaders who will reveal how they overcame the challenges of improving adoption and retention at large multi-product, geographically distributed enterprises with multiple stakeholders and massive user communities. […]
Read More… from Lessons Learnt from Managing Customer Success at Enterprise Companies
People Success is an essential framework that will take your Customer Success Team to a new level. Find out what you need to put in place to make this a reality in your organisation in terms of strategy, process, enablement and operational cadence as well as identifying the payback on this investment for you and […]
When you have multiple engagements in a large account, an Executive Sponsor Program can help you bring all those conversations together, and open new doors. In this session, Sunil Nair will cover why to set one up, what to look for in a sponsor, and how to measure the efficacy of a program. […]
Read More… from Lessons Learned in Building an Executive Sponsor Program
Learn how Harri, the leading frontline employee experience platform evolved its customer success operations from start-up to scale-up in 4 years by effectively driving change management through segmentation. […]
Read More… from Driving Change Management Within your CSM Organisation by Leveraging Segmentation
How to prioritize your actions and select the right KPI’s to pilot your customer success? Where do you start and how can you scale your strategy? Does a customer success platform have any added value when scaling? This session is your first aid kit, your Customer Cross. […]
As a customer-obsessed function, CS teams want to focus on accelerating time-to-value, delivering ‘wow’ moments, and unlocking growth by tapping into expansion opportunities. But work becomes reactive in reality. A disproportionate amount of time is spent dousing fires, pacifying unhappy customers, and navigating through requests — putting teams on the back foot. […]
Read More… from How to take Customer Success from Playing Defense to Playing Offense
The 2022 economy has taken us on a rollercoaster ride. Is your team prepared to take the new year by its horns & turn customer success into a revenue center? Join Sabina & Emilia as they take you through proven actions to think about Customer Expansion from Day 1. […]
Read More… from S.O.A.R.E. Into Revenue with Customer Success