Adoption isn’t about forcing usage; it’s about making Gainsight irresistible. This session explores proven strategies to shift Gainsight from a “nice-to-have” to an essential daily tool for your users. Learn how smart feature design, seamless workflow integration, and strategic engagement tactics can drive natural, lasting adoption. You’ll learn: How to make Gainsight workflows stick, so […]
Read More… from Making Gainsight Stick: Turning Adoption into a No-Brainer
As Solink grew from Series A to Series C, Customer Success evolved from a support function to a strategic growth engine. In this session, learn how customer programs can fuel revenue, report with impact, and scale sustainably—all without sacrificing customer satisfaction. Key learnings: How to turn your existing customers into a reliable growth lever programmatically; […]
Unlock the power of aligning Customer Success Operations (CS Ops) and Revenue Operations (RevOps) to fuel growth, retention, and efficiency. This session reveals how a strong partnership between these teams streamlines processes, enhances data-driven decision-making, and maximizes customer value—ultimately driving business success. Key Learnings: How syncing CSOps and RevOps accelerates growth and retention; leverage shared […]
Read More… from Synergy in Action: How CS Ops & RevOps Drive Growth
Customer Success isn’t just about retention—it’s a revenue engine. Learn how Popmenu’s CS team generated over $500K in ACV using Gainsight to identify upsell opportunities, automate engagement, and drive expansion. Join Popmenu to hear real-world strategies for turning CS into a growth driver through data, automation, and strategic positioning. Key takeaways: How upsell and lead […]
Read More… from Taking Luck Out of Upsells: How CS Drives Revenue & Boosts NRR
Bringing CS and Sales operations together, but no idea where to start? Join Gainsight’s newly merged RevOps leaders to uncover how we approached uniting Sales and CS to accelerate revenue and streamline operations without losing business momentum. Hear firsthand where we made missteps, uncovered surprising value, and refined proven strategies to turn every customer datapoint […]
Read More… from The RevOps Playbook: CS & Sales in Perfect Sync
CS leaders know they need to drive revenue—but how? In this session, we’ll break down three game-changing shifts that transform CS from a cost center into a growth driver. Walk away with proven strategies and real-world examples to help your team deliver measurable impact. You’ll learn how to: Shift CS from a service-oriented role to […]
Read More… from Turning Customer Success into a Revenue Engine
Alliant Systems turned customer friction into seamless self-service, achieving 90% self-help engagement by combining community and education in one cohesive experience. In this session, learn how they built a thriving, scalable self-service model that empowers customers, reduces support burden, and drives engagement. You’ll walk away with: A playbook to combine Community and Education for maximum […]
Read More… from 90% Self-Service Engagement: How Alliant Transformed Their Customer Experience
Your community can do more than answer support questions; it can drive innovation. Learn how the Calendly Community goes beyond troubleshooting to solve unique business challenges, from deep-sea fishing tours to enterprise sales and cat rescues to conferences. Discover how to turn your community into a powerhouse of creativity and scalable solutions. In this session, […]
Read More… from Community as a Knowledge Engine: Scaling Solutions Without Limits
Scaling Customer Success doesn’t mean sacrificing the personal touch; it’s about delivering value at the right time, from onboarding to renewal. In this panel, leaders from Rockwell Automation, Emerson, and Lytho share real-world strategies for building Digital CS programs that drive engagement, adoption, and expansion. If you’re tired of buzzwords and want practical, proven tactics, […]
Read More… from Digital CS That Actually Works: Tactics from the Trenches
Maximizing adoption starts with understanding how users engage with your product. Learn how BMC combines digital surveys, automation, and scorecards to capture actionable insights and drive meaningful adoption strategies. In this session, walk away understanding how to: Use digital-led surveys to gather rich adoption data and uncover roadblocks. Leverage automation to enhance human interactions and […]
Read More… from Driving Adoption Success: Using Surveys & Automation for Scorecard Impact