Videos Archive | Page 11 of 90

Engagement in Education: Your Definitive Guide for Raising the Bar

Keeping customers engaged is more challenging—and more important—than ever. In this session, Tracy and Norm from Gainsight will share strategies to increase engagement, decode key industry trends, and reveal why engagement is the north star for understanding and predicting customer success. What you’ll walk away with: An understanding of why engagement is the #1 indicator […]

From Gut Feel to Real-Time Insight: How Managers Can Lead Smarter with Staircase AI

Customer-facing managers are under pressure to drive outcomes—without full visibility into what’s happening across their accounts. In this session, you’ll learn how to turn Staircase AI into your team’s intelligence engine, using real-time sentiment, relationship signals, and engagement insights to spot risks, identify growth, and coach more effectively. We’ll break down a practical approach for […]

In-App Engagement Strategy: Real Stories. Real Results

Want to maximize the impact of your in-app engagement? Join Monica Bragle from Gainsight and Florence Matthews from Apptio, an IBM Company, as they share real-world successes, lessons learned, and practical strategies for driving customer engagement through in-app experiences. What you’ll walk away with: Actionable in-app engagement strategies based on real customer experiences, in-app engagements […]

Inside the Gainsight Metaverse: How CSMs Use Gainsight Every Day

Ever wondered how Gainsight’s own CSMs use Gainsight? In this session, Gainsight CSMs will share real-life examples of how they leverage Gainsight to manage customers, drive success, and work more efficiently. What you’ll walk away with: Real-world examples of how Gainsight CSMs use the platform to manage customers. Practical tips to drive efficiency and success […]

Proactive Risk Management: Identifying, Communicating, and Acting on Churn Signals

Spotting and addressing risk early is critical to reducing churn—but it’s not just about identifying signals; it’s about driving action. In this session, Alex Helminski and Michael Stollenwerk from Gainsight will share best practices for detecting risks, structuring insights for different stakeholders, and ensuring updates lead to meaningful decisions. What You’ll Walk Away With: Proven […]

The Post-Launch Playbook: 3 Focuses to Optimize and Scale Your Community

You’ve launched your community on Gainsight—now what? In this session, Danny Pancratz, Gainsight’s top customer expert, shares the top priorities and tactical strategies to maximize Gainsight Customer Communities (CC), solve real challenges, and drive long-term community success. What You’ll Walk Away With: Strategies for driving user value and increasing engagement; tactics for enlisting colleagues and […]

Unlocking Customer Value: Proven Tactics to Drive Product Adoption

Product adoption is the key to customer value, retention, and expansion, but roadblocks often stand in the way. In this session, Joanna Hyc from Gainsight will share actionable strategies to drive adoption at every stage of the customer journey. What You’ll Walk Away With: A proven framework to boost adoption and drive long-term customer value, […]

Beyond Gut Feeling: A Data-Driven Approach to Predicting Customer Retention

Churn isn’t random; it’s driven by specific, measurable factors that most companies fail to identify. This session breaks down a data-driven framework for pinpointing the biggest drivers of retention and churn using statistical testing, automation, and machine learning. Learn how to predict customer risk, uncover which product features drive loyalty, and turn insights into action. […]

Effortless EBRs: How CS Ops Powers Standardization & Scale with Success Snapshots

CS Operations is the key to eliminating manual work and scaling impact. Without automation, preparation for EBRs can feel manual and time-consuming, but it doesn’t have to be. Learn how Flexential’s Ops team leveraged Gainsight’s Success Snapshots to automate, standardize, and scale customer reporting, ensuring every EBR is seamless and data-driven. Walk away with strategies […]

How CS Ops + Digital CS Deliver Scalable Success

When Customer Success Operations and Digital CS work in sync, the result is efficiency, scale, and better customer outcomes. But how do you build that synergy? In this session, learn how Okta’s CS Ops and Digital teams collaborate to leverage data, automation, and cross-functional teamwork to drive personalized customer experiences, stronger adoption, and reduced churn. […]