Make Retention More than Good Luck: The Data-Backed Path to Delivering Customer Results

Greg Daines, CEO, ChurnRXTodd Kirk, AVP, BrainStorm - In this session, Todd Kirk (SVP, BrainStorm) and Greg Daines (CEO, ChurnRX) will share key findings from ChurnRX’s 2023 Customer Churn Benchmark Report – and how to translate them into action using BrainStorm’s disruptive client enablement platform. Join us as we discuss: 1) Phantom success metrics, 2) The new data-backed renewal indicators, 3) Connecting the dots from adoption to results, 4) Driving real behavior change, 5) Building a customer-led success model

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