How to Deliver Quick Wins and Sustained Value Through Your Customer Success Platform

Session Abstract

Successfully driving change management and longterm enablement of a new software requires thoughtful, tactical planning. Luckily, Greenhouse's Operations Team is here to help! Join Rosa Gandler, Sr. Operations Manager, and Calvin Multanen, Operations Manager, to hear about how they partnered with Gainsight to yield full platform adoption and drive value on an ongoing basis. Learn how to set up a weekly release process, gather team feedback through an advisory board, build clear expectations into your team’s operating flow, and much more.