Managing Uncertainty: Building a CS Org to Handle Scale and Unpredictability

Session Abstract

Business growth is all about rapid iteration and change. What does that mean for your customers? What does a successful customer look like right now? How about a year from now? These are the questions we asked ourselves at Weave, as we discovered that our measurement of a successful customer was evolving as our product evolved. In this session, learn how Weave rapidly changes its success metrics to align with customer outcomes in an ever changing world.