The Next Level CS Team

Pulse Everywhere 2020

Managing Uncertainty: Building a CS Org to Handle Scale and Unpredictability

35 min.

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Pulse Everywhere 2020

Managing Uncertainty: Why Customer Success is Existential

36 min.

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Pulse Everywhere 2020

Building Accountability Through Healthscores, KPIs and Processes

29 min.

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Pulse Everywhere 2020

How to Deliver Quick Wins and Sustained Value Through Your Customer Success Platform

33 min.

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Pulse Everywhere 2020

Managing Uncertainty: How Glint Delivers a WOW Experience at Scale via a Non-CSM-Managed Model

41 min.

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Pulse Everywhere 2020

Tackle Your Long-Tail: How 8×8 Scaled CS Through a Holistic Tech-Touch Strategy

35 min.

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