Track

Must-Have Skills for an Impactful CSM

Join this track to learn more about what it takes to be an impactful CSM. At the end of the day, customer success is all about building and nurturing relationships, knowing the customer’s needs, and achieving outcomes with a human-first approach. This track will help CSMs identify – and embrace – the skills and qualities that make up a world-class Customer Success team member.

Not Just a Check-in! Key Elements to a Strategic Cadence Call driving Stakeholder Alignment

Leveraging Community To Scale Yourself – An Actionable Guide

Sniffing Out Risk and What To Do About It

Cross-Sell, Up-Sell: Yes, It’s Always Your Job

Customer Success Ground Zero

Advocacy: Building a program to identify Advocates and References within your Customer base!

Getting started as a CSM and becoming a big advocate of Gainsight internally

Success for All: Verified Outcomes & Success Plans

Not Just a Check-in! Key Elements to a Strategic Cadence Call

Driving Engagement with Stakeholder Alignment

Conducting Chairsides to Drive Adoption

How to Rock Your EBR

Is My Customer Healthy?

Sniffing Out Risk and What To Do About It

Cross-Sell & Upsell: Yes, It’s Always Your Job

How to Create Exceptional Experiences and Build Advocacy in your Customer Base