Growing and Optimizing Net Revenue Retention

Pulse 2022

The Evolution of a CS Organization From Churn Fighter to Cross-Selling

45 min.

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Pulse 2022

How to Improve NDR: 4 Focus Areas That Will Improve Your NDR

45 min.

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Pulse 2022

Sales & CS: The Intersection of Durable Growth

45 min.

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Pulse 2022

STAND OUT | Tailor Customer Success to Break Away from the Pack

46 min.

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Pulse 2022

Expanding the Playbook: Creative Levers to Optimize Net Revenue

43 min.

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Pulse 2022

Do You Really Want a ‘Sticky’ Customer? Earn Customer Commitment Without Entrapment

44 min.

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Pulse 2022

Making Customer Success the Key Growth Engine

45 min.

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Pulse 2022

Onboarding Blind Spots Crashing Your Adoption? Gainsight for Project Governance

44 min.

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Pulse 2022

What the &%^! Is Customer-Led Growth? The Only Path Forward in a Hard Economy

46 min.

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Pulse Europe 2022

Data-driven Success and Growth at Seismic

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Pulse Europe 2022

How to Productize Services and Success Packages

49 min.

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Pulse Europe 2022

How a Small Change in Culture had a Big Impact on the NPS Score and Customer Experience

32 min.

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Pulse Europe 2022

54% NRR growth: A COO’s view on how introducing customer success into a fast-growing recruitment business boosted NRR by 54%

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Pulse Europe 2022

How LeanIX rolled out a Multi-Product CS Strategy

34 min.

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Pulse Europe 2022

Connected Growth: How to Improve NRR by Focusing on Customer Outcomes

41 min.

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Pulse Europe 2022

Building the Business Case for Value Realisation

42 min.

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Pulse Europe 2022

Why Client Success is Not (just) a Department but a Business-Wide Mindset

42 min.

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