Making Customer Success the Key Growth Engine

Session Abstract

Thomson Reuters is looking to increase customer lifetime value and leapfrog on customer experience. In this context, we launched  ‘Next Gen Customer Success’ program internally with a focus on a holistic set of retention and expansion levers (including, e.g., cross-sell, up-sell) to drive NRR growth. Please join us if you would like to learn how a traditional company like Thomson Reuters is trying to achieve sustainable revenue uplift through a holistic and integrated transformation.