Go Build Your Empire – How to Attract the Right Collaborators, Prove your ROI, Expand, and Repeat

Session Abstract

As the new online community manager and sole staff member dedicated to the online community for Genesys, a company with nearly 10k employees and 11k customer companies, Matt Lawson’s first directive from management was, “Go Build Your Empire.” Hear how he doubled engagement in Genesys' community across key metrics within a year of taking the role.