Pulse Europe 2026

Opening Keynote: Charting the Future of Retention

1 hr. 14 min.

Watch

Day 2 Keynote: Operationalize Retention in the Agentic Economy

1 hr. 05 min.

Watch

The AI-Powered Renewal OS: A Practitioner’s Blueprint for Forecasting and Retention at Scale

42 min.

Watch

Launch More, Lose Less: Building a Product Adoption Engine for Growth and Retention in AI-Native SaaS

42 min.

Watch

The Outcome-Led CSM: How AI Turns the Sales-to-CS Handoff Into a Retention Advantage

41 min.

Watch

Health Scores Aren’t Enough: An Outcomes-to-Value Operating Model for Enterprise CS

37 min.

Watch

Redesign First, Automate Second: How CS Leaders Build an AI-Native Team That Retains

43 min.

Watch

Dashboards Don’t Drive Decisions: Combining CS Data and AI Agents to Surface Retention Signals That Do

40 min.

Watch

Rethinking the Retention Touchpoint: How Leading CS Teams Are Rebuilding the Customer Journey

44 min.

Watch

It’s All About the Apostrophe

45 min.

Watch

From Data to Action: Build Your AI Retention Play

24 min.

Watch

Start at the Signal: Build an AI-First DCS Motion From Scratch

25 min.

Watch

Connecting CS & Community Churn Signals

19 min.

Watch

Boosting the Human Touch with the help of AI : Aligning Your Org to Think Bigger and Create Moments That Stick

33 min.

Watch

Building Custom Widgets with AI in CC

26 min.

Watch

Turn your LLM into a Customer Expert with MCP

17 min.

Watch

Hands-On AI: Turn Gainsight & Staircase AI into a CS Workflow Engine

34 min.

Watch

From Relationship Management to Revenue Engine

34 min.

Watch

Strategy Meets Build: Putting Agents to Work on GRR and NRR

44 min.

Watch

Beyond the AI Pilot: How Silverfort Built AI Into Everyday Customer Success

41 min.

Watch

Beyond Health Scores: How to Build a Renewal Probability Model Built for Modern CS

42 min.

Watch

Inside Gainsight’s Roadmap for the Next Era of Customer Success

40 min.

Watch

From Sandbox to Scale: A Framework for Smarter AI Experimentation in CS Ops

42 min.

Watch

Beyond the Handoff: How AI Connects Sales, Implementation, and CS

47 min.

Watch

Scale without Sacrifice: Scaling Digital CS for Long-Tail Retention

44 min.

Watch

The Health Score Revamp Nobody Asked For (But Everyone Needed)

44 min.

Watch

Scaling the Unscalable: How Cognite is Turning Community Into an AI-Powered Retention Engine

41 min.

Watch

You Can’t Ship Your Way Out of an Adoption Problem: Community Leaders on Digital CS

45 min.

Watch

Reddit and Community: Why Sonos Stopped Choosing

43 min.

Watch

There Is No Future-Proof: Building Digital CX as AI Rewrites the Rules

45 min.

Watch

So Many Ideas, So Many Products: How Do You Scale Ideation?

39 min.

Watch

Community as a Retention Engine: How Kyriba Connected Engagement and AI to Drive Adoption and Advocacy

48 min.

Watch

Expedition Luminate: How We Built It, Scaled It, and Made It a Gainsight Gamechanger

42 min.

Watch

How to Build a Defensible Certification Program That Won’t Break The Budget

43 min.

Watch

Rewriting the Rules: CS Leadership Myths in the Age of AI

47 min.

Watch

Leading Post-Sales Teams Through the AI Shift

46 min.

Watch