Opening Keynote: Charting the Future of Retention

Session Abstract

Join us for our opening keynote session! Day 1 explores how the Intelligence Revolution is reshaping software, customer relationships, and the future of retention. Gainsight leaders and customers will examine the shift to the agentic economy and discuss three complementary paths for navigating it: Build, Buy, and Hire. Through platform innovations, customer stories, and the expanding role of AI-native services, the keynote will show how customer context, agentic capabilities, and human expertise can work together to deliver retention outcomes at scale.