Pulse 2025

May 28-29, 2025 • Las Vegas, NV

Pulse 2025 was nothing short of magical. While we didn’t quite summon Glinda the Good Witch or send Elphaba soaring on a broomstick, we did embark on a yellow brick road of discovery, learning, and connection with customer success and revenue professionals worldwide. For those who couldn’t join us, here’s a recap of the highlights—and trust us, they’re wicked good.

Unwinding the Chaos of an Inherited Gainsight CS Tenant

AI and the Courageous Art of Making a More Meaningful Day

Being Nice Isn’t Enough: Focus on Value Realization in Your CS Strategy

Data-Driven Decisions: From Insight to Action

From CSM to Trusted Advisor: Elevate Your Impact with Consulting Skills

Scaling Digital Customer Success with Smart Customer Education

Show Me the Money: Measuring and Maximizing Digital CS Impact on Revenue

Using Community to Scale Across the Entire Customer Journey