From CSM to Trusted Advisor: Elevate Your Impact with Consulting Skills

Session Abstract

CSMs today need more than strong relationships; they must be strategic advisors. In this workshop, Nadav Shem-Tov, Founder & CEO of NST Success Consulting, will share proven consulting frameworks to help you influence, communicate, and problem-solve like a pro. You'll learn how to: Diagnose customer challenges and frame problems like a consultant; communicate value and influence decisions—without formal authority; apply consulting techniques to drive impact and elevate your role.