Using Community to Scale Across the Entire Customer Journey

Session Abstract

With growing pressure to do more with less, community has become a powerful solution for scaling operations, enhancing customer experiences, and driving revenue. In this hands-on workshop with FeverBee's Richard Millington, you'll learn how to turn community into a key driver of efficiency, engagement, and growth across the entire customer lifecycle. You'll learn how to: Use community to unify touchpoints across onboarding, support, advocacy, and renewal; scale engagement with personalized, value-driven experiences—without extra headcount; turn community into a growth engine by nurturing advocates and driving demand; align marketing, sales, and CS teams with community-driven strategies for scale.